Customer Support Representative

2 weeks ago


Taguig, National Capital Region, Philippines JK Network Services Full time
About JK Network Services

We are a reputable BPO company with 20 years of experience delivering top-notch voice and non-voice services.

Our team is committed to excellence, and we're looking for talented individuals to join us in our mission.

Job Details
  • Location: Taguig
  • Salary: ₱20,000-35,000 per month (dependent on experience)
  • Work Schedule: Shifting schedule
  • Job Type: Full-time
Key Responsibilities
  1. Familiarize yourself with our programs and tariffs, and stay up-to-date on any changes.
  2. Respond promptly to telephone and email requests from clients and stakeholders.
  3. Provide accurate information about member benefits to healthcare practitioners and members.
  4. Notify members about outstanding co-payments.
  5. Assist existing and potential members with information about network providers.
Requirements
  • At least 6 months of work experience in a BPO company.
  • Ability to work onsite.
  • High school diploma or equivalent.
  • Excellent communication skills, including active listening and clear articulation.
  • Strong problem-solving skills, with the ability to resolve conflicts diplomatically.


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