Customer Support Representative
2 weeks ago
We are a reputable BPO company with 20 years of experience delivering top-notch voice and non-voice services.
Our team is committed to excellence, and we're looking for talented individuals to join us in our mission.
Job Details- Location: Taguig
- Salary: ₱20,000-35,000 per month (dependent on experience)
- Work Schedule: Shifting schedule
- Job Type: Full-time
- Familiarize yourself with our programs and tariffs, and stay up-to-date on any changes.
- Respond promptly to telephone and email requests from clients and stakeholders.
- Provide accurate information about member benefits to healthcare practitioners and members.
- Notify members about outstanding co-payments.
- Assist existing and potential members with information about network providers.
- At least 6 months of work experience in a BPO company.
- Ability to work onsite.
- High school diploma or equivalent.
- Excellent communication skills, including active listening and clear articulation.
- Strong problem-solving skills, with the ability to resolve conflicts diplomatically.
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