MonitoringServiceTechnician

This role is perfect for those who want to work in a dynamic environment and be responsible for alarm management and monitoring.

We are seeking an individual with excellent communication skills to join our team as a Monitoring Service Technician I. This position will require you to handle, monitor, and process refrigeration and HVAC alarms in a fast-paced environment.

The ideal candidate should have a strong background in computer applications such as MS Office and managed services business systems. Experience gained from interactive customer service and related functions is highly preferred.

• Graduate of any 4-year degree
• Fresh graduate is acceptable

Benefits:

Competitive Salary and Benefits Package

We offer a comprehensive benefits package that includes flexible time off plans, paid parental leave, vacation, and holiday leave. Our employees are valued and respected, and we strive to provide a positive work-life balance.

Opportunities for Professional Growth and Development

We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership. Our goal is to empower our employees to thrive personally and professionally.

Inclusive and Diverse Work Environment

We cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and diverse perspectives are embraced and treated fairly. Our employee resource groups play an important role in culture and community building.

As a Monitoring Service Technician I, you will be responsible for interrogating refrigeration and/or HVAC alarms received and diagnosing them based on service level agreements with external customers. You will deliver accurate documentation by calling or sending email to external customers. You will also identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure.

This role offers the opportunity to work on shifting operations with scheduled days off, supporting assigned business and customers, and working on hybrid work arrangements at least 8 days per month. The ideal candidate should be able to work in a fast-paced environment and have excellent time management skills.

Responsibilities

• Interrogate refrigeration and/or HVAC alarms received
• Diagnose alarms based on service level agreements
• Deliver accurate documentation to external customers
• Identify correct action based on alarm history and graph analysis

To be successful in this role, you should possess the following skills and qualifications:

Skills and Qualifications

• Strong background in computer applications such as MS Office
• Experience gained from interactive customer service and related functions
• Ability to work in a fast-paced environment

What We Offer

We offer a competitive salary and benefits package, opportunities for professional growth and development, and an inclusive and diverse work environment. If you are a motivated and detail-oriented individual who is passionate about customer service, please submit your application today.