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Membership Department Head
2 weeks ago
The Senior Membership Manager oversees the entire membership department, ensuring the highest standards of member-customer service and operational efficiency. This role involves strategic planning, team leadership, and the development of promotions to enhance member satisfaction and retention.
Responsibilities:Leadership: Provide direction and guidance to the membership team, including the Membership Managers assigned to their area.
Strategy Development: Develop and execute strategies to increase membership enrollment through various channels, such as in-store promotions, community outreach, and digital marketing.
Member Retention: Implement programs and initiatives to retain existing members, including loyalty programs, member-exclusive events, and personalized communication.
Customer Service: Ensure exceptional customer service is provided to all members, addressing inquiries, resolving issues, and enhancing the overall member experience.
Data Analysis: Analyze membership data to identify trends, opportunities, and areas for improvement. Use insights to inform decision-making and strategy development.
Team Development: Provide training, support, and performance feedback to the membership team, fostering a culture of continuous improvement and professional growth.
Collaboration: Work closely with other departments, such as marketing, sales, and operations, to align membership strategies with overall business goals.
Reporting: Prepare and present regular reports on membership metrics, performance, and initiatives to senior management.
Partnerships: Visit business establishments and submit proposals to promote the company and attract new members.
Additional Tasks: Perform other tasks as assigned by upper management.
EDUCATION: College Graduate
EXPERIENCE/SKILL: At least three (3) years experience in related industry. Excellent communication, interpersonal, analytical, and negotiation skills.
PERSONALITY: Decisive, self-motivated, goal/result and people-oriented.