Speech Analytics Specialist
6 days ago
The ideal candidate will be responsible for developing and maintaining business intelligence solutions, collaborating with cross-functional teams, and ensuring data accuracy and quality.
Main Responsibilities- Utilize speech analytics platforms to process, analyze, and interpret voice data from customer interactions.
- Develop key performance indicators (KPIs) and metrics to assess trends, customer sentiment, and call outcomes.
- Data Analysis and Reporting: Collect, analyze, and visualize data from multiple sources, including speech analytics tools, and operational databases. Create detailed dashboards, reports, and presentations to communicate findings and recommendations effectively.
- Business Intelligence Development: Collaborate with cross-functional teams to identify data-driven solutions for operational challenges and strategic goals. Implement and maintain BI tools to streamline data access and reporting.
- Stakeholder Collaboration: Partner with customer service teams to understand business needs and align speech analytics insights with organizational goals. Provide actionable insights to improve customer experience and operational efficiency.
- Trend Identification and Forecasting: Identify patterns in speech and conversational data to predict customer behaviors, improve service delivery, and enhance overall performance. Monitor industry trends to recommend improvements to existing analytics processes.
- Data Governance and Quality: Ensure data accuracy, consistency, and security across all reporting platforms. Adhere to privacy regulations and best practices in handling customer data.
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Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full timeOverviewThe Senior Manager, Enterprise Speech Analytics, is responsible for optimizing institutional knowledge across the enterprise by establishing and leading a Nexidia Speech Analytics team. This team will collaborate closely with distinct business units within multiple organizations to deliver business outcomes and synergies through strategic investments...
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Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full timeOverviewSupport the cross-functional quality program and AI speech analytics tool by collecting and analyzing voice and written data. Ensure regulatory compliance, enhance operational processes, increase sales and optimize customer satisfaction. Provide essential support to the Program Manager and contribute to the overall goals of the speech analytics...
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Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full timeOverviewResponsible for leading the cross-functional quality program and AI speech analytics tool, involving the collection and analysis of voice and written data, to ensure regulatory compliance, enhance operational processes, increase sales and improve customer satisfaction. Proactively identify opportunities for improvements through data analysis within...
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Data Insights Analyst
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Cebu City, Central Visayas, Philippines Qualfon Full timeJob SummaryWe are seeking a skilled and data-driven professional with knowledge in speech analytics to harness data insights, including voice and conversational analytics, to support strategic decision-making and drive business growth.Main ResponsibilitiesUtilize speech analytics platforms to process, analyze, and interpret voice data from customer...
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Customer Experience Expert
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Cebu City, Central Visayas, Philippines Qualfon Full timeResponsibilities and QualificationsThe selected candidate will be responsible for working closely with cross-functional teams to develop and implement business intelligence solutions that drive strategic decision-making and business growth.Main ResponsibilitiesUtilize speech analytics platforms to process, analyze, and interpret voice data from customer...
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