Customer Retention Business Development Manager
4 days ago
About the Role
We are seeking a highly motivated and experienced Account Growth Specialist to join our team. As an Account Growth Specialist, you will be responsible for driving industry-leading renewal rates and maintaining a large volume of renewals with a high call and email volume daily.
Key Responsibilities
- Collaborate with customers, partners, and internal stakeholders to develop trusted relationships and drive high ROI on SWI.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities.
- Identify and execute strategies to decrease churn in the assigned customer base.
- Prioritize responsibilities within your customer segment differentiating between accounts at risk and balancing daily activity and velocity sales.
- Work with customers to resolve any issues that may be preventing them from maintaining a relationship with SolarWinds.
- Help maintain accurate customer records including licenses, software expiration dates, shipping address, updating customer contact information, etc.
- Work with various departments across the organization to advocate for the customer and work together to resolve any issues including but not limited to; assisting with collection efforts, working through legal requirements, launching new pilot programs, escalating issues to support & engineering, etc.
- Ability to negotiate and move time frames while closing sales with a very high customer experience.
- Raise issues and trends identified in your customer segment to the broader organization for analysis and resolution.
- Access the customer's sentiment and advocate on their behalf to ensure the optimal customer experience.
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