Executive Manager of Portfolio Operations

3 days ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱2,040,000 - ₱2,400,000
Job Overview

Operate and lead high-performing teams across a diverse portfolio, driving excellence in service delivery, operational efficiency, and financial performance.

Strategic leaders will align multi-industry operations with evolving client needs, technology trends, compliance standards, and business objectives.

Key responsibilities include driving cross-functional initiatives, optimizing workflows, implementing best practices, and fostering a culture of performance, accountability, and client success.

Job Responsibilities
  • Develop and execute strategic plans to achieve business objectives.
  • Communicate effectively with all stakeholders to ensure alignment and collaboration.
  • Lead multi-industry operations teams by developing tailored strategies for each vertical, ensuring high service levels across accounting, A&E, IT, customer service, healthcare, and back-office accounts.
  • Identify opportunities for growth within current accounts and collaborate on new business proposals and service expansion.
  • Evaluate team performance, account health, and client satisfaction across industries through regular business reviews.
  • Align resources and capabilities across departments and account types to translate business goals into operational objectives.
  • Implement vertical-specific KPIs, operational metrics, and performance dashboards to ensure service delivery excellence.
  • Champion process improvement and technology integration tailored to the unique needs of each industry.
  • Develop long-term operational strategies that enable scalability, profitability, and high levels of client satisfaction.
  • Create talent development programs and succession plans tailored to the needs of each account type, ensuring domain expertise and high employee engagement.
  • Assess and manage risk across all business units, including regulatory risks, service disruptions, and burnout.
  • Optimize budgets and resource allocation to ensure cost-effective operations without compromising quality or compliance.
  • Stay ahead of technology trends, tools, and automation strategies relevant to each vertical and implement enhancements to improve agent efficiency and customer experience.
  • Establish policies and processes that support standardization and customization, ensuring operational consistency with flexibility for vertical-specific needs.
Requirements
  • Bachelor's degree in any discipline is required.
  • Proficiency in Microsoft Office (intermediate to advanced level).
  • Proven experience in customer service with strong people management skills.
  • Minimum of 5 years' experience as an Operations Director in a BPO or similar multi-account environment.
  • Demonstrated expertise in team leadership and performance management.
  • Strong decision-making and problem-solving abilities.
  • Excellent verbal and written communication skills in English.
  • Exceptional organizational skills and keen attention to detail.
  • High level of integrity, honesty, and professionalism.
  • Adaptable, calm under pressure, optimistic, and flexible.
  • Results-oriented with a focus on productivity and quality.
  • Quick learner with the ability to assimilate new processes independently.
  • Self-motivated and confident working with minimal supervision.
  • Ability to build positive yet firm relationships with employees.
  • Consistent attendance and punctuality required.
  • Willingness to work 100% onsite, including night shifts, rotating schedules, weekends, and holidays as needed.
Why Work with Us?

We value your effort and aim to empower you.

  • Portfolio Manager

    11 hours ago

    Quezon City, National Capital Region, Philippines PanaMatrix Analytics Full time $100,000 - $200,000 per year

    Job Title: Portfolio Manager – Market Oracle SystemLocation: Flexible / RemoteCompensation: Performance-based (management fees, commissions, profit-sharing)About UsWe are a quantitative investment platform powered by the Market Oracle System — a proprietary black-box algorithm capable of decoding financial markets with precision. Our mission is to...

  • IT Portfolio Manager

    13 hours ago

    Makati City, National Capital Region, Philippines Rising Tide Digital, Inc. Full time $80,000 - $100,000 per year

    Location: Makati City; 2x onsite and 3x work from home Job Summary The IT Portfolio Manager is responsible for overseeing the strategic alignment and prioritization of the organization's IT projects and product initiatives. The IT Portfolio Manager is responsible for supporting the IT Portfolio and Product Management Head by ensuring the efficient...

  • Portfolio Manager

    18 minutes ago

    Mandaluyong City, National Capital Region, Philippines beBeeInvestment Full time ₱1,200,000 - ₱1,700,000

    Investment Portfolio AnalystSchedule:Monday – Friday (9PM - 6AM/10PM – 7AM)Job Overview:Our organization is seeking a skilled investment portfolio analyst to join our team. As an investment portfolio analyst, you will be responsible for analyzing and managing client investments, creating performance reports, and maintaining forecasting models.Required...

  • Portfolio Lead

    13 hours ago

    Makati City, National Capital Region, Philippines Bayer (Schweiz) AG Full time $90,000 - $120,000 per year

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Portfolio Services Team Manager

    16 hours ago

    Quezon City, National Capital Region, Philippines beBeePortfolio Full time $1,000,000 - $1,500,000

    Job OverviewThe Portfolio Services Team Manager will be responsible for overseeing daily operations, ensuring consistent and accurate processing of portfolio returns and analytics.Key Responsibilities:Direct reports and stakeholders will be managed to meet team goals and deliverables.Provide direction and perspective to direct reports to attain team goals...

  • Operations Executive

    1 week ago

    Makati City, National Capital Region, Philippines beBeeAdministrative Full time ₱1,500,000 - ₱2,040,000

    Director of Operational ExcellenceThe Director of Operational Excellence is responsible for leading the Lease Administration team, driving standardization and continuous improvement in lease processes.Establish goals and oversee workflows to foster a high-performance culture.Serve as the subject matter expert on lease administration and portfolio data...

  • portfolio manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Strategic Property Portfolio Manager

    3 days ago

    Makati City, National Capital Region, Philippines beBeeEngineer Full time ₱900,000 - ₱1,200,000

    Property Leadership RoleThis senior position oversees the strategic and operational management of a property portfolio, ensuring optimal performance, tenant satisfaction, and regulatory compliance.ResponsibilitiesLeads financial planning, team leadership, and property operations across residential, commercial, or mixed-use assetsRequirementsMust hold a...

  • Portfolio Manager

    5 hours ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Job SummaryStudy and development of early engagement framework to ensure active engagement of newly acquired cardholders.Development and implementation of early engagement programs.Proactive monitoring of business KPIs such as activation rate, first usage rate and billings of new to bank cardholders.Development of customer education content to guide newly...

  • Chief Portfolio Manager

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeDirector Full time ₱2,040,000 - ₱2,400,000

    Job OverviewThe Operations Director will spearhead high-performing teams across a diverse portfolio, ensuring excellence in service delivery, operational efficiency, and financial performance.Key Responsibilities:Lives the mission and vision of the organization.Communicates effectively with all stakeholders to ensure alignment and collaboration.Leads...