Human Resource Assistant

1 day ago

Antipolo City, Calabarzon, Philippines beBeeEmployeeExperience Full time $1,500 - $2,000
Job Title

Human Resources Assistant | US Operations | Night Shift | Work From Home

We are seeking a highly skilled and organized Human Resources Assistant to join our team. This role will be responsible for providing exceptional customer service to employees, responding to inquiries and resolving issues in a timely manner.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also have strong problem-solving skills, attention to detail, and the ability to manage multiple tasks simultaneously.

This is a great opportunity for someone who is passionate about delivering high-quality results and contributing to a dynamic team.

Requirements
  • Bachelor's degree holder
  • At least 1 year experience in HR Helpdesk role
  • Hands-on experience on BambooHR ATS
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Passionate about employee experience, energetic, drive and efficiently manage resolution of every employee query
Responsibilities
  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions
  • Meet SLAs for timeliness and quality in handling queries
  • Be adept in the HR helpdesk environment
  • Work with onshore partners to get trained on all queries received from employees
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process
  • Escalate high-priority cases for immediate intervention
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1
Benefits
  • Competitive salary and benefits package
  • Career growth opportunities
  • Supportive work environment
  • Exciting opportunities for professional development

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