Healthcare Operations Specialist

7 days ago


Manila, National Capital Region, Philippines UST Full time
Job Description:

The Healthcare Helpdesk Quality Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations.

Main Responsibilities:
  • Audit and Analysis: Conduct regular audits of helpdesk healthcare interactions, including phone calls, emails, and chat conversations
  • Compliance Assessment: Assess compliance with healthcare policies, procedures, and HIPAA regulations
  • Performance Identification: Identify trends, strengths, and areas for improvement in helpdesk performance
  • Feedback and Coaching: Provide detailed feedback and coaching to helpdesk associates based on audit findings
  • Collaboration and Documentation: Collaborate with training and management teams to enhance helpdesk quality, maintain accurate documentation of audit results, and report findings to leadership


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