Technical Customer Service Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱50,000 - ₱70,000

Job Description:

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  • In this role, you will play a crucial part in ensuring customers have a seamless experience with our products. You will be the point of contact for customer inquiries, resolving issues promptly and efficiently.
  • You will collaborate closely with the Research and Development team to address customer concerns and provide feedback on product enhancements.
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Key Responsibilities:

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  • Provide top-notch support to customers via phone, email, and chat.
  • Communicate effectively with customers and colleagues to share updates, manage expectations, and ask questions early.
  • Work collaboratively with the Support team to respond to customer questions and concerns.
  • Act as a liaison between customers and the Research and Development team.
  • Represent the company with professionalism and empathy in every interaction.
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Requirements:

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  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
  • Excellent written and verbal communication skills; able to explain technical ideas to non-technical people.
  • A positive attitude and focus on providing great customer service.
  • Good problem-solving and analytical thinking skills.
  • Ability to manage time well and work with others to reach team goals.
  • Flexibility and openness to change in a fast-moving environment.
  • Interest in learning and growing your business and technical skills.
  • Respect for others and commitment to a positive, ethical workplace.
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Benefits:

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  • We offer a healthy work-life balance and opportunities for growth and development.
  • You will be working with a collaborative team that values open communication and feedback.
  • We provide ongoing training and support to help you succeed in your role.

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