Global Business Solutions Professional

5 days ago


Taguig, National Capital Region, Philippines General Motors Full time

Sponsorship for this role is not provided by GM.

This hybrid role requires three times a week office presence or as dictated by the business.

The Role

As part of GM's Global Business Solutions (GBS) People Services, you will drive operational and tactical tasks while being customer-facing with specialized skills and subject matter expertise. You will use general concepts and practices related to People Services, having a knowledgeable technical understanding of these concepts.

Responsibilities
  • You will provide direct tier one services to Shared Service Center customers including employees, managers, HR professionals, and third-party vendors. This involves direct interaction and support via telephone and email to resolve inquiries and complete requests, following cases through resolution, and completing front office and back office activities.
  • Case Management:
  • You will serve as the single point of contact for HR staff, employees, and people leaders, resolving queries by utilizing policies, desk procedures, and reference materials. You will strictly follow established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool and escalating cases to Tier 2 for follow-through resolution.
  • Shared Services Administration:
  • You will perform administration transactions in various HRIS applications within established performance standards.
  • Quality Management:
  • You will deliver excellent customer experience aligned to People Services policies, desk procedures, knowledge base, and master processes. You will monitor peer check/post audit results and apply practical problem-solving to process gaps and critical escalations.

Continuous Improvement: Develop and recommend process improvements for operational efficiencies and service excellence to drive quality, speed, and safety.

Relationship Management: Coordinate closely with other concerned teams within People Services, GBS, and counterparts in various countries. Contribute to the implementation of projects relating to quality improvements and service excellence.


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