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1 day ago
This role offers the opportunity to work as a technical support specialist, providing timely and effective technical assistance to restaurant operations.
The position is critical in ensuring smooth IT system functioning across multiple venues, especially during trading hours.
As a remote worker, you will be responsible for supporting various IT systems and platforms, with occasional on-site visits as needed.
Key responsibilities include providing real-time IT support to restaurant teams during business hours, using remote tools to troubleshoot and resolve technical issues, maintaining and updating POS menus, item settings, modifiers, reservation systems, and online platforms, and communicating effectively with external vendors and platform support teams.
Required Skills and Qualifications- Basic networking knowledge, including router/modem setup, IP configuration, DHCP/static IPs
- Experience with hospitality technology platforms, including POS and online booking systems
- Proficiency with remote support tools such as TeamViewer
- Strong communication and interpersonal skills to support non-technical users patiently and clearly
- Highly organized and capable of managing multiple tasks independently
- HMO coverage available for eligible locations
- Permanent work-from-home setup
- Immediate start available
- Steady freelance opportunity
Schedule: Monday–Friday 4:00 PM – 9:00 PM AEST, Saturday & Sunday 11:30 AM – 2:00 PM and 4:00 PM – 9:00 PM AEST. Total Weekly Hours: 40 Hours.
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