Auto Glass Claims Expert
2 days ago
About Us
WindshieldHUB is a leading provider of auto glass replacement and repair services, serving thousands of customers nationwide each month. With over a decade of experience and a reputation for quality, we have helped more than 1 million drivers get safely back on the road. Our innovative platform allows customers to schedule service online, receive instant quotes, and enjoy same-day mobile repairs at their home or office.
We are committed to delivering exceptional service and stand behind every job we complete. Our team is passionate about exceeding customer expectations and maintaining the highest standards of safety and workmanship.
Position Overview
We are seeking an experienced Warranty Specialist to join our team remotely. This position is dedicated exclusively to managing and adjudicating vehicle warranty claims. In this role, you will be the primary point of contact for customers experiencing water leaks, air leaks, molding issues, or warranty-related concerns after their auto glass service.
Key Responsibilities:
- Handle all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
- Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
- Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
- Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
- Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
- Document all interactions and outcomes accurately in our CRM system.
- Manage escalated cases and sensitive customer situations with professionalism and clarity.
- Educate customers about warranty coverage, exclusions, and procedures.
Requirements
Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is required. Experience in the auto glass industry is a plus. Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions is essential.
Benefits
- 100% remote, full-time position with a flexible schedule.
- Supportive team environment with growth opportunities.
- Competitive salary and benefits.
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