Xerox Multifunction Printer and Copier Technical Support Specialist

1 day ago

Davao City, Davao, Philippines beBeeXeroexpert Full time ₱1,800,000 - ₱2,500,000
Remote Technical Support Specialist

We are seeking an experienced and detail-oriented technical support specialist to join our team.

  • Job Description:
  • Inbound call handling: Respond to customer inquiries in a timely and professional manner.
  • Troubleshooting: Diagnose and resolve common issues with Xerox multifunction printers and copiers.
  • Remote access: Utilize remote tools such as TeamViewer or AnyDesk to access customer systems securely.
  • Documentation: Log service activities in a CRM system, including timestamps, machine details, issue descriptions, steps taken, and resolution status.
  • Escalation: Identify and escalate unresolved issues to senior technicians with clear documentation.
  • Customer communication: Provide calm, professional, and supportive communication throughout the troubleshooting process.
Required Skills and Qualifications
  • Xerox experience: 2–5 years of direct technical support experience working with Xerox printers and copiers.
  • Technical expertise: Strong knowledge of multifunction printers, copiers, and common hardware/software issues. Familiarity with brands like HP, Ricoh, or Canon is a plus.
  • Remote access skills: Proficiency with remote tools such as TeamViewer, AnyDesk, etc., to access and configure customer systems securely.
  • Communication: Excellent spoken and written English to deliver clear, empathetic, and professional support.
  • Organized, proactive, and capable of resolving issues independently or escalating appropriately.
Benefits

The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

This is a fantastic opportunity to join our team and showcase your technical expertise and passion for delivering exceptional customer support.

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