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Speech Analytics Specialist

2 months ago

Manila, National Capital Region, Philippines Neksjob Corporation Full time

Role Overview

Neksjob Corporation seeks a skilled Speech Analytics Specialist to drive data insights and customer service optimization. The ideal candidate will have experience with speech analytics software, natural language processing, and the Customer Service/Customer Care industry.

Key Responsibilities:

  • Speech Analytics Implementation and Maintenance: Configure and maintain speech analytics software to ensure data integrity and quality.
  • Data Analysis and Insight Generation: Analyze large volumes of call data to identify trends, patterns, and insights, and generate reports to communicate findings to stakeholders.
  • Cross-Functional Collaboration: Work closely with Service Delivery, Quality, and Training teams to understand their needs and provide tailored analytics solutions.
  • Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
  • Training and Support: Train team members and stakeholders on how to use speech analytics tools and interpret results.

Requirements:

  • Minimum 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing and speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner).
  • Bachelor's degree in any discipline.

About Neksjob Corporation

Neksjob Corporation is a leading provider of innovative solutions for the Customer Service/Customer Care industry. We value teamwork, innovation, and customer satisfaction.