Operational Audit Professional
17 hours ago
**About Gratitude Philippines**
We are a company that values quality and excellence in all our endeavors.
**Job Summary**
We are seeking an experienced Operational Audit Professional to join our team. The successful candidate will work closely with our Quality leaders to identify and prioritize areas for improvement, ensuring that our processes and procedures meet the highest standards.
**Responsibilities**
The Operational Audit Professional will be responsible for:
- Working with Quality leaders to aggregate and report on top issues impacting decision accuracy;
- Supporting internal audit quality from planning to implementation, feedback, and re-audit as required;
- Completing audits within the required timeframe and providing timely feedback to agents to drive improved performance;
- Collaborating with Team Leads and Quality Leads to enhance performance;
- Identifying areas requiring training and working with training partners to ensure gaps are filled;
- Staying up-to-date with Client products and community standards;
- Mentoring new Quality Analysts on audit tools and systems;
- Developing process documentation and aggregating feedback on audit tool functionality.
**Requirements**
To be considered for this role, you must have:
- A minimum of 2 years of QA experience;
- A college graduate or undergraduate degree in Accounting or Business-related course (preferred);
- Experience in Finance and/or Accounting (preferred).
**What We Offer**
We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.
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