Compliance and Risk Officer

4 weeks ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time
Job Title: QA and Compliance Officer

At Staff Outsourcing Solutions, we are seeking a highly skilled QA and Compliance Officer to join our team. As a key member of our organization, you will be responsible for ensuring that our insurance operations are conducted in accordance with all relevant laws, regulations, and industry standards.

Key Responsibilities:
  • Review and audit insurance accounts for compliance with guidelines and regulations.
  • Monitor and evaluate customer interactions to ensure compliance with service standards and guidelines.
  • Monitor service quality and compliance with healthcare regulations and standards.
  • Track team attendance, punctuality, and overall adherence to schedules.
  • Prepare detailed audit reports highlighting key findings, discrepancies, and areas for improvement.
  • Review and analyze reports and data to identify trends, gaps, or issues affecting the quality of service or compliance.
  • Develop and document standardized procedures and quality benchmarks to ensure consistent service delivery.
  • Assist in the development of training materials and participate in training programs aimed at improving quality assurance processes.
  • Regularly review and update quality standards and practices to reflect standard operating changes and industry best practices.
  • Observe and assess employee behavior in the workplace, ensuring professional conduct at all times.
  • Work closely with management to provide feedback and recommendations for process improvements, enforce company policies related to attendance and overall team behavior.


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