Service Management Governance Expert

24 hours ago


Mandaluyong City, National Capital Region, Philippines Xurpas Enterprise, Inc Full time
Job Overview
Xurpas Enterprise, Inc is seeking a skilled Service Management Governance Lead to join our team. As a key member of our organization, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services.

Responsibilities
Lead the non-production environment support team comprising 6 offshore members and 2 permanent staff. Oversee the service management team for non-production environments focusing on environment availability reporting, non-production batch management, vulnerability and patch management activities, and Level 2/Level 3 support. Develop skills beyond Level 1 service desk support, including incident triage and service management reporting against key performance indicators.

Qualifications
The ideal candidate will possess a strong educational background in computer science, software engineering, or a related field. Must have 4 years of experience in Service Management Governance with expertise in ITIL frameworks, change management, and incident management processes. Proficient in lean methodologies and agile delivery methodologies such as Scrum and/or Kanban.

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