IT Infrastructure Technician
5 days ago
Job Responsibilities:
This IT Technical Support position at Seapeak involves performing a range of tasks to ensure efficient and effective IT operations. Key responsibilities include monitoring and responding to technical issues, providing maintenance and day-to-day support, taking ownership of various IT tools, and communicating with external vendors and partners. The role also involves collaborating with the Manager, IT Technical Support and wider support team to address recurring technical issues and implement necessary training or documentation.
Main Tasks:
- Monitor and respond to technical issues via Zendesk ticketing system.
- Provide maintenance and day-to-day support for the helpdesk system – Zendesk.
- Take ownership of multiple IT tools and provide full setup/config/support.
- Communicate with external vendors and partners regarding maintenance and incident support.
- Collaborate with the Manager, IT Technical Support and wider support team to address technical issues and implement training/documentation.
Requirements:
- Experience in a similar support role.
- Excellent communication and customer service skills.
- Ability to work in a team environment.
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