Reward Programs Coordinator

6 days ago


Makati City, National Capital Region, Philippines PMC Philippines Full time

This Loyalty Rewards Officer position requires someone who can excel in customer-facing roles, while also being able to analyze data to inform business decisions.

">About the Job

Pmc Philippines seeks an experienced loyalty specialist to join their team in Manila, where this professional will focus on expanding customer reach and fostering long-term customer relationships. In return for a suitable compensation, we expect candidates to be diligent in ensuring success by resolving all client inquiries promptly and via great communication.

Key Accountabilities
  • Research existing market dynamics to determine relevant target markets and establish the correct competencies for each customer segment
  • Engage new prospects and re-engage lapsed ones using right tactics, relating themselves to product offerings
  • Enhance daily interactions between employees to guarantee truly satisfying results
  • Responsible for adherence to one customer service goal - "Either you make them happy or part with it."
Necessary Skills and Knowledge
  • Proven experience working with large databases to understand consumers' buying behaviors
  • Good interpersonal communication including explaining promotional materials based on what individuals are most interested
  • Familiarity with database software (e.g., CRM, Google Analytics)


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