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Quality Assurance Director

1 week ago

Cebu City, Central Visayas, Philippines HLH Consulting Group Full time
Job Overview

The HLH Consulting Group is seeking a highly skilled Quality Assurance Supervisor to lead our team of Senior Quality Analysts and Quality Analysts.

This role involves conducting quality assurance evaluations (internal audits) for employees to improve the customer experience and provide immediate feedback to employees who incur critical errors.

We are looking for an experienced leader with a strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms.

Key Responsibilities
  • Lead a team of Senior Quality Analysts and Quality Analysts to ensure high-quality performance.
  • Conduct regular quality assurance evaluations to identify areas for improvement.
  • Provide timely and effective feedback to employees to enhance their skills and knowledge.
Requirements
  • Bachelor's degree in a relevant field, such as business administration or management.
  • 5+ years of experience in Quality Assurance with at least 2 years in a leadership role.
  • Proven experience in collections, financial accounts, or similar domains.
  • Strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms.