Customer Service Training Lead
5 days ago
Role Overview
This is an exciting opportunity to join a dynamic team at Open Look Business Solutions. As a Learning and Development Manager, you will be responsible for designing and delivering training programs that equip our customer service teams with the skills and knowledge needed to excel in their roles.
Your Key Responsibilities:
- Training Design and Delivery:
- Design and deliver training programs on customer interactions, customer service techniques, retention strategies, and product knowledge.
- Conduct onboarding training for new hires, ensuring they understand company policies, procedures, and best practices.
- Monitor and assess trainees' progress through assessments, role-playing, and call evaluations.
- Provide ongoing coaching and refresher training to improve performance and meet business objectives.
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