Global Services Director

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeExpert Full time $90,000 - $120,000
Head of Global Services Delivery

We are seeking a highly experienced and skilled individual to lead our global services delivery team. As the Head of Global Services Delivery, you will be responsible for managing and optimizing service delivery across multiple regions, ensuring high-quality, efficient, and client-focused delivery of operational services.

The ideal candidate will have 12+ years of leadership experience in global service delivery, operations management, or shared services leadership, with a strong background in insurance or financial services. They will also possess excellent stakeholder management and executive communication skills, as well as a track record of leading operational transformations and scaling service offerings.

Key Responsibilities:

  • Global Service Delivery Management: Serve as the primary operational liaison between different regions and business managers, overseeing day-to-day service delivery operations and ensuring alignment with agreed KPIs, SLAs, and success metrics.
  • Performance Management and Continuous Improvement: Implement rigorous monitoring, reporting, and analysis of operational KPIs and team performance, driving operational improvements, standardization, and process excellence initiatives to enhance service quality and efficiency.
  • Strategic Leadership: Translate Executive Leadership's vision into actionable service delivery strategies and operational plans, leading the transformation of the delivery center's operating model to include managed services offerings, value-added solutions, and enhanced service innovation.
  • Team Leadership and Development: Lead, mentor, and develop a team of operational managers and delivery leads, fostering a high-performance, client-focused culture and ensuring teams are appropriately resourced, trained, and equipped to meet evolving business needs.
  • Client and Stakeholder Engagement: Build and maintain strong, trusted relationships with global business partners, proactively managing stakeholder expectations, resolving service issues, and driving client satisfaction initiatives.

Qualifications:

  • 12+ years of leadership experience in global service delivery, operations management, or shared services leadership; insurance or financial services background strongly preferred.
  • Proven experience managing service delivery across multi-regional teams including North America, Europe, and APAC.
  • Strong knowledge of KPI management, service level agreements (SLAs), and managed services delivery models.
  • Track record of leading operational transformations and scaling service offerings.
  • Exceptional stakeholder management and executive communication skills.
  • Bachelor's degree required; advanced degree in business, operations management, or related field preferred.

Benefits:

This is an exceptional opportunity to join a dynamic and innovative organization, working with a talented team of professionals who share your passion for delivering high-quality services. You will have the chance to develop your skills and expertise, working on challenging projects and contributing to the growth and success of our organization.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a global team of professionals.
  • Professional development and career advancement opportunities.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional services, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

],

  • Director, Global Archer Services

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Full time $150,000 - $200,000 per year

    The Director of Global Archer Services will lead a team responsible for delivering comprehensive support and solutions related to Archer. This role is crucial for ensuring the effective use of Archer across all segments of the organization. The Director will oversee four key pillars of GAS, focusing on Archer Administrative Services, Process Documentation...

  • Director, Global Archer Services

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Full time

    The Director of Global Archer Services will lead a team responsible for delivering comprehensive support and solutions related to Archer. This role is crucial for ensuring the effective use of Archer across all segments of the organization. The Director will oversee four key pillars of GAS, focusing on Archer Administrative Services, Process Documentation...

  • Supervisor, Global Service Desk

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payments Full time $80,000 - $120,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Director - Corporate Finance

    1 week ago

    Makati City, National Capital Region, Philippines HC Global Fund Services, LLC Full time $150,000 - $200,000 per year

    The Director of Corporate Finance will play a pivotal leadership role in overseeing the Firm's global financial operations across multiple geographies, including the Philippines, United States, Canada, and India. This position is responsible for managing and advancing core finance functions such as financial planning and analysis (FP&A), budgeting, treasury...

  • PH Director Shared Services/BPO

    1 week ago

    Quezon City, National Capital Region, Philippines Swift-up Full time $90,000 - $120,000 per year

    The PH Director will lead the Philippine operations, ensuring service delivery excellence, compliance with global standards, and alignment with the organization's business goals. This role is pivotal in driving performance, enhancing customer and internal client experience, and leading continuous improvement initiatives. The PH Director will report directly...

  • Global Service Desk

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payments Full time $40,000 - $60,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Global Service Desk

    3 days ago

    Quezon City, National Capital Region, Philippines Global Payments Remote Work Freelance Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Supervisor, Global Service Desk

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time $80,000 - $120,000 per year

    ResponsibilitiesDescription*Duties and Responsibilities*Provide leadership to the Global Service Desk team to ensure proper levels of customer service are continuously delivered, and ensure maximum engagement of the Global Service Desk Team in a 24x7 operating environment.Ensure that incident and request management procedures are adhered to by monitoring...

  • Global Service Delivery Strategist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeService Full time $90,000 - $120,000

    Job DescriptionGEC Service Director plays a pivotal role in the Global Excellence Centre, supporting the global Services strategy and excellence. We are seeking a talented individual to drive excellence in GEC service delivery within the service area, position GEC in the global business as a centre of excellence and support the implementation of the global...

  • GEC Service Director Design and Engineering

    1 week ago

    Makati City, National Capital Region, Philippines Poutrix Full time $90,000 - $120,000 per year

    Locations: India, Philippines or Romania Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together...