Motor Vehicle Accident Claims Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeClaims Full time ₱900,000 - ₱1,200,000

Job Summary:

We are seeking a dedicated and professional individual to join our organization in the role of Claims Coordinator.

This is a critical position that requires exceptional service skills, process improvement expertise, and ability to manage multiple active cases with minimal supervision.

The ideal candidate will have a strong background in motor vehicle accident insurance or claims, excellent phone communication and customer service skills, and at least 5 years of experience in a customer-facing, operations, or claims support role.

The successful applicant will be responsible for delivering high-quality customer service, handling inbound and outbound customer calls and leads, maintaining lead conversion performance, and coordinating with internal departments to ensure efficient case management.

The role also involves supporting end-to-end claims coordination, including lodging claims, gathering evidence, and following up on progress. Additionally, the Claims Coordinator will assist in determining liability and initiating recovery from at-fault third-party insurers.

Key Responsibilities:

Customer Service

Deliver exceptional customer service and continuously improve processes.

Handle all inbound and outbound customer calls and leads in a timely manner.

Maintain lead conversion performance in line with KPIs.

Claims Coordination

Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.

Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.

Case Management

Collaborate with internal departments to ensure efficient case management.

Update customers throughout the claims process and ensure timely resolution.

Documentation and Reporting

Maintain accurate and up-to-date case records and documentation.

Flag issues or delays to the onshore team and suggest process improvements as needed.

Requirements

A Strong background in motor vehicle accident insurance or claims.

Excellent phone communication and customer service skills.

At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).

Strong attention to detail and ability to manage multiple active cases with minimal supervision.

Proficient in written and spoken English; confident communicating with Australian customers and partners.

Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).

Benefits Include:

Health Insurance

Leave Benefits

13th Month Salary

About Our Organization

We offer a collaborative, no-silos environment, encouraging learning and growth across teams.

A dynamic social culture with team lunches, social events, and opportunities for creative input.

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