Customer Service and Technical Expert

6 days ago


Clark, Philippines Nezda Global Full time
Deliver Exceptional Customer Experience
We are looking for a talented Technical Support Representative to join our team at Nezda Global. As a key player in our customer support operation, you will be responsible for providing timely and effective technical assistance to clients in the US and Canada region. Your expertise will ensure that our clients receive the best possible support and maintain a positive perception of our brand.

Your Key Responsibilities
- Offer expert technical guidance and support to clients via various communication channels
- Identify and resolve technical issues promptly and efficiently
- Collaborate with internal stakeholders to address complex issues and improve processes
- Maintain accurate records of client interactions and escalate concerns when necessary

What We Offer
- A competitive salary package (PHP 24,000 + PHP 1,000 rice allowance)
- A chance to grow your career and develop new skills through training and mentorship
- A dynamic and supportive work environment that encourages teamwork and collaboration
- Benefits including paid training, 2 days off, HMO coverage, and more

Meet the Requirements
- At least 6 months of BPO experience (technical support preferred)
- Excellent customer service and problem-solving skills
- Proficiency in English language
- Basic troubleshooting skills and willingness to learn
- Flexibility to work on a shifting schedule (including night shifts)

About Nezda Global
We are a leading provider of customer service and technical support solutions. Our goal is to deliver exceptional experiences to our clients and their customers. Let's shape the future of customer support together

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