Database Infrastructure Specialist
2 weeks ago
SomnoMed, a pioneering company in the medical device industry, specializes in designing and manufacturing custom-made oral appliances for the treatment of obstructive sleep apnea. Our innovative solutions have helped hundreds of thousands of patients worldwide achieve successful outcomes.
Key Responsibilities- Collaborate with the Global IT Operations Manager to ensure seamless Information Technology operations
- Provide direct support to Regional IT representatives and Outsourced Services
- Maintain systems according to requirements and SLA by monitoring performance
- Offer global customer-focused technical support on hardware and software issues & requests
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Administer infrastructure, including firewalls, databases, malware protection software and other processes
- Utilize our ticketing system to provide first-level hands-on desktop & technology support for remote end users
- Create and maintain ticket system knowledge base articles, help articles & FAQs to agreed standards
- Analyze, diagnose, and resolve system and network issues reported by end users on various software applications, operating systems, and IT equipment
- Ensure new equipment is installed and ready to operate on schedule by coordinating with vendors to verify timely product delivery
- Maintain an accurate inventory of hardware, software, phones, licenses
- Manage Windows Active Directory user accounts, groups & building access control in accordance with company policies
- Provide occasional data centre system support with guidance from sr. infrastructure personnel
- Report and respond to malware or security concerns
- Recommend opportunities for hardware, software standardization, process simplification, automation, and endpoint management
- Implement and administer the global Mobile Device Management
- Act as the primary point of contact for customers regarding SomnoMed systems usage
- Assist customers in using Global SomnoMed systems
- Be available 24/7 for support, administration, and assistance to global operations
- Demonstrate expertise in resolving complex technical problems
- Guide internal staff on technology use, information assurance, security policies and guidelines
- Support managing policies and procedures for hardware/software upgrades
- Conduct technology needs research and analysis
- Monitor system performance and network analysis
- Administer Office 365, Active Directory, and design Group Policy Objects (GPOs)
- Perform other duties as assigned, while demonstrating commitment to professional growth
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