Quality Assurance Expert

7 days ago


Makati City, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time
Job Description:

RSD Human Resources Management Consultancy is seeking a highly skilled Quality Assurance Expert to lead our quality management initiatives.

About the Role:
  • Lead the development and implementation of quality assurance strategies and processes.
  • Collaborate with cross-functional teams to drive quality improvement initiatives.
  • Analyze data and metrics to identify areas for improvement and develop corrective actions.

The ideal candidate will have 6-8 years of experience in BPO, with a minimum of 3 years in a QA managerial role or currently in a senior team lead position. Strong knowledge of quality tools and analysis is required, as well as experience in the telecommunications domain. The ability to understand NPS calculation and CSAT is essential.



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