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Customer Support Team Lead

3 weeks ago

Manila, National Capital Region, Philippines Dash Living Full time
Requirements
  • Minimum 3+ years in customer service management, hospitality operations, or related roles, with a strong focus on operational excellence.
  • Proven ability to lead and coach customer service teams, drive process improvements, and ensure compliance with company policies and SOPs.
  • Excellent analytical and reporting skills, with experience in tracking KPIs, conducting audits, and generating performance reports.
  • Strong collaboration and communication skills, with the ability to work effectively with Operations Managers, CS team leads, and other stakeholders.