Coordinator of Resources

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeResource Full time $60,000 - $75,000
Job Title: Resource Coordinator

The Atlas Technica team is looking for a skilled professional to join our global Team.

We value ownership, execution, growth, intelligence, and camaraderie. As a key member of our organization, your primary goal will be to ensure that engineers in the support department are being utilized to their full capacity and that any issues of scheduling and coordination of work are addressed effectively.

Responsibilities include managing engineering calendars and tickets for a global support organization across several time zones, coordinating all IT resources to drive completion of tasks efficiently, and ensuring effective resource utilization.

You will also coordinate scheduling of work with internal resources and client contacts, schedule internal and onsite technical resources in our ticketing system, evaluate and prioritize IT to support requests, and monitor service personnel schedules to ensure support coverage and lack of scheduling conflicts.

Requirements include strong communication and interpersonal skills, organizational and time management skills, attention to detail, decision-making and problem-solving skills, and the ability to multi-task in a fast-paced environment.

Prior experience in the MSP industry, working with MSP tools, and customer service experience are desirable qualities.

We are an Equal Employment Opportunity employer and do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, or other applicable legally protected characteristics.

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