Order Operations Coordinator

24 hours ago

Las Piñas, National Capital Region, Philippines beBeeFulfillment Full time $214,000 - $231,000
Customer Service & Order Fulfillment Specialist

This role involves providing exceptional customer service and ensuring seamless order fulfillment across multiple eCommerce platforms.

  • Key Responsibilities:
  • Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Ensure accurate entry of order details, customer information, and financial transactions into the Seller Account.
  • Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Track account performance, report discrepancies, and optimize workflows.
  • Assist with operations on Amazon, eBay, Shopify, and other eCommerce platforms.

Qualifications:

  • Experience: Minimum 2-3 years of experience in order processing or a related field.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail.
    • Excellent customer service skills with experience in chat, email, and phone support.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with eCommerce platforms like Amazon, eBay, and Shopify.
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills in English.
    • Problem-solving mindset to handle complaints and order discrepancies.

This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple eCommerce platforms.

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