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Transaction Monitoring Operations Manager

1 week ago

Manila, National Capital Region, Philippines ING Full time

About ING Hubs Philippines:

ING Hubs Philippines (ING Hubs PH) is a key international part of the ING organization, providing services to various Business Units worldwide for Wholesale Banking and Retail Banking activities. Working at ING Hubs PH means collaborating with a diverse workforce and tackling unique challenges every day.

We strive to empower people to stay ahead in life and business by making sustainable progress. We believe that progress driven by individuals who imagine and work towards a better future for themselves and those around them will lead to positive change.

ING is revolutionizing the banking industry. This means many opportunities for professional growth in a dynamic environment. If you thrive in such an atmosphere, apply and join us in shaping the future of banking.

Job Overview:

You will oversee a team of approximately ten to fifteen experts performing complex Transaction Monitoring (TM) investigations covering money laundering, terrorist financing, and tax evasion. Your primary responsibility will be ensuring the quality and timeliness of your team's output. As a subject matter expert, you will provide guidance, coaching, and support to help team members develop and grow. Through your leadership, you will foster high engagement levels, strong team spirit, and a commitment to continuous improvement and quality.

Main Responsibilities:

  1. Ensure team members perform risk-based TM investigations on complex alerts and cases, identifying potential money laundering, terrorist financing, and tax evasion activity following ING's Global Standard TM Investigation Process and Procedures.
  2. Maintain focus on quality and effectiveness while ensuring timely completion of tasks.
  3. Develop an in-depth understanding of ING processes and procedures.
  4. Cultivate expertise in identifying, analyzing, and understanding 'red flags' and typologies related to money laundering, terrorist financing, and tax evasion, as well as regulations and industry-leading practices in conducting TM investigations.
  5. Manage the Quality Check (QC) process, ensuring QC is done appropriately and in a timely manner, recording and tracking results for performance management purposes.
  6. Consult and collaborate with other Team Leads to enhance leadership skills and share best practices, techniques, and knowledge.
  7. Foster constructive feedback and actively support team members' learning and development initiatives, driving continuous improvement within both your team and the broader organization.
  8. Maintain strong team engagement, supporting career development and progression, aiming to keep attrition rates below industry standards.
  9. Work with leadership and HR to support high performers through career advancement and low performers with necessary coaching and training, managing consistent underperformance within the team when required.

Key Capabilities/Experience:

  • General to in-depth knowledge of financial crime (Anti Money Laundering, Counter Terrorist Financing, Fraud, ABAC, Sanctions).
  • Strong analytical and data collection skills.
  • Effective problem-solving and decision-making capabilities.
  • Strong planning, time management, and task prioritization abilities.
  • Business writing proficiency.
  • A continuous improvement and growth mindset, easily adapting to changing policies and procedures.
  • Team-oriented individual.
  • ACAMS certification is desirable but not mandatory.