Senior Operations Manager

6 days ago


Cebu City, Central Visayas, Philippines RCBC Full time

Job Description:

This role involves leading the implementation of standard processes and procedures in the PLC operations offices within the assigned area or region. The successful candidate will be responsible for ensuring compliance among PLC operations personnel and addressing any issues that may impact customer service delivery and satisfaction.

Key Responsibilities:

  • Implementation of operational procedures and protocols in accordance with RCBC's standards and the PLC operations manual
  • Monitoring compliance among PLC operations personnel and addressing any issues that may impact customer service delivery and satisfaction
  • Collaboration with cross-functional teams to achieve business objectives

Requirements:

  • Bachelor's Degree in a Business-related field
  • Relevant experience in lending center or loan operations
  • Strong understanding of banking services and products
  • At least three years of experience in banking, preferably in lending center or loan operations
  • At least three years of management experience


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