Technical Service Representative
7 days ago
About Penbrothers
We empower talented Filipinos with global opportunities in high-growth startups and dynamic companies.
About the Client
Our client's technology-driven platform simplifies wholesale operations for food businesses.
Their software streamlines workflows, improves efficiency, and reduces errors.
About the Role
As a Customer Support Specialist, you will assist customers in resolving issues and identifying root causes.
You will work to ensure customers maximize their experience, providing direct solutions and preventing recurring problems.
Responsibilities:
- Deliver exceptional customer experiences.
- Provide technical support and suggest process improvements.
- Enhance customer self-service through process improvements.
- Collaborate with internal teams to suggest product enhancements.
Requirements
- Educational Requirements: High school diploma required; degree in Communications, Business Administration, or IT preferred.
- Relevant Experience: 3-4 years of customer support experience, preferably in a SaaS environment.
- Problem-Solving: Ability to identify solutions for customer issues quickly and effectively.
- Customer-First Focus: Strong dedication to delivering the best customer experience.
- Attention to Detail: Ability to ensure all issues are addressed thoroughly and accurately.
- Strong Communication: Excellent written and verbal communication skills.
- Flexibility: Adaptability to new tasks and responsibilities.
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