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Operations Improvement Specialist
1 week ago
The Process Improvement Officer (Access Point/Service/Channels) plays a pivotal role in enhancing the company's omni-channel capabilities by designing, developing, and continuously improving store and business model innovations.
Key Responsibilities- Access Point Lead
• Develops and implements processes and systems to support manager and crew productivity.
• Ensures usability of developed processes and systems for store users.
• Gathers information on latest or applicable emerging technologies in an access point/service/channel. - System Integration and Optimization
• Defines, establishes, and improves relevant systems to support Back-of-House operations.
• Designs and develops requirements requested from internal partners.
• Performs UAT and secures signoff from stakeholders prior to pilot and deployment. - Project Management and Coordination
• Creates and monitors project management plans to ensure delays and possible risks are avoided.
• Ensures data capture and reports are aligned for relevant transaction types.
• Coordinates with POS and Non-POS vendors to ensure high efficiency. - Process Documentation and Analysis
• Creates process documentation, including training materials and quality records.
• Conducts cost-benefit analysis to justify initiatives and projects.
• Defines metrics to measure performance and implement solutions to reduce CAPEX and OPEX.
