Billing Solutions Coordinator
5 days ago
About Pacvue
Pacvue is the industry leader in eCommerce advertising, sales, and intelligence. We empower teams to win in the future of eCommerce by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.
The Job
We're seeking a skilled professional to manage customer accounts and resolve billing issues. As a key member of our team, you'll serve as the bridge between customers and internal teams to optimize billing processes and enhance the customer experience.
Key Responsibilities:
- Customer Billing Experience: Deliver exceptional service to our customers throughout the account lifecycle.
- Complex Account Onboarding: Work closely with enterprise customers to ensure seamless onboarding and optimal utilization of our services.
- Billing Dispute Resolution: Use your analytical skills and customer-first approach to resolve complex billing issues through cross-team collaboration.
- Billing Inquiry Support: Serve as the primary contact for billing-related questions and provide timely and effective solutions.
- Billing Documentation: Contribute to knowledge bases and maintain accurate documentation to support our billing processes.
Requirements:
- 2+ Years of Experience: In billing, customer support, or finance, preferably in SaaS environments.
- Analytical and Problem-Solving Abilities: Use your strong analytical skills and customer-first approach to deliver exceptional results.
- Billing Systems and CRM Platforms: Experience with these systems will be beneficial in performing your duties efficiently.
- Competing Priorities: Manage multiple priorities in fast-paced environments, ensuring timely delivery of high-quality results.
- Excel and Financial Analysis: Proficiency in Excel and financial analysis will be advantageous in this role.
- Cross-Functional Collaboration: Work effectively with various teams to achieve our goals.
What We Offer:
- Competitive Salary: $5.29 USD per hour, with potential annual performance-based increases.
- Work From Home: Enjoy the flexibility of working from home while maintaining productivity.
- Contractor Bonuses: Receive annual contractor bonuses every December.
- Comprehensive Benefits Package: Includes HMO for the contractor and immediate family (spouse and children) after three months.
- Sick Leave and Paid Time Off: Available after three months, allowing for balance and relaxation.
- Maternity/Paternity Leave: Applicable after six months, supporting work-life harmony.
- Internal Training: Opportunities for personal and professional growth within a supportive team environment.
EEO Statement
We're committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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