E-commerce Operations Specialist

1 week ago


Taguig, National Capital Region, Philippines Huawei Technologies Full time

About the Role

Overview

As a key member of the Huawei Customer Service team, you will play a crucial role in delivering exceptional customer experience through our TikTok platform. Your primary responsibility will be to address inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities
  1. Manage sales performance on Huawei's TikTok shop, driving results-oriented strategies to meet targets.
  2. Oversee live broadcast operations on Shopee, Lazada, and TikTok, developing processes to enhance engagement and brand visibility.
  3. Collaborate with the TikTok platform to secure resource support, ensuring campaign implementation aligns with both parties' requirements.
  4. Operate and manage SellerCenter, guaranteeing accurate product descriptions and inventory levels, and submit campaigns as planned.
  5. Optimize TSP to improve live broadcast and short video effects, identifying areas for growth and implementing solutions.
  6. Stay up-to-date with product features and provide sales enhancement recommendations.
Qualifications
  • Bachelor's degree or higher, preferably in marketing or communication fields.
  • 2-5 years of experience in e-commerce, preferably in multinational companies, with expertise in Shopee, Lazada, and TikTok.
  • Excellent communication skills, ability to prioritize tasks, and meet deadlines.
  • Strong command of English, with proficiency in Chinese an advantage.
  • Cross-functional expertise, able to thrive in a fast-paced environment.


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