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Collections Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Willis Towers Watson Full time
Job Summary

This role involves managing a team to collect outstanding debts from clients. The ideal candidate will have strong communication skills, both written and verbal, with a focus on customer service.

Main Responsibilities

  • Contact clients via phone and email to discuss outstanding debt issues.
  • Analyze financial data to identify the root cause of issues and devise an action plan.
  • Work effectively within the team dynamic to achieve targets and improve processes.
  • Escalate any issues affecting the recovery of monies in a timely manner.

Required Skills and Qualifications

  • Experience working in a business-to-business Collections / Credit Control environment.
  • Strong fluency in written and spoken Spanish and English.
  • Ability to articulate and communicate professionally is essential.
  • Strong customer service skills / ability to communicate professionally through a variety of channels.