Compliance Policy Expert

7 days ago


Quezon City, National Capital Region, Philippines Manulife Financial Full time
Job Description
We are looking for a Policy Governance Senior Analyst to join our team at Manulife Financial. In this role, you will be responsible for providing quality financial and administrative services to a select block of challenging cases.

About the Role
This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real impact. As a Policy Governance Senior Analyst, you will be responsible for coordinating the Policy Governance Team services, providing effective oversight of Policy Management processes, and ensuring operating models for policy and data maintenance are followed and updated as required.

Key Responsibilities
* Coordinate the Policy Governance Team services* Provide effective oversight of Policy Management processes to ensure minimum policy requirements are met* Ensure operating model for policy and data maintenance is followed and updated as required* Provide support to Policy Sponsors and Managers* Own and administrate the SharePoint repository for policies, standards, and key documents* Coordinate documentation of the program for policy compliance assessment across policies, together with Policy Managers* Communicate global policy standards-related changes and news, stakeholder engagement* Review policies, standards, and other related documents submitted to the policy database* Receives issues, escalations, and other feedback; manage the overall satisfaction survey of stakeholders and work on the necessary action items to resolve issues and improve customer satisfaction* Conduct meetings to disseminate announcements, process changes, policies, and calibrate process* Identify opportunities for process improvement recommendations.

Required Skills and Qualifications
* Bachelor's degree in Education, Legal, Finance, Business, or related fields* Experience in financial and insurance industry* Strong organizational, multi-tasking, analytical, and problem-solving skills* Advanced written and verbal communication skills. Use these skills while working with stakeholders from different levels of the organization* Proficient with Microsoft Word, PowerPoint, Excel, Teams, Outlook, and SharePoint* Solid digital fluency skills: knowledge of or ability to learn applicable compliance or business systems* Basic to Intermediate project management skills* Demonstrates awareness of others' time commitments and manages resources to effectively accomplish work within the established timelines* Ability to work with BU partners and management in the organization with minimal supervision.

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