Human Resources System Analyst

4 days ago


Makati City, National Capital Region, Philippines Asia Peopleworks Inc. Full time
Job Overview
We are seeking an HR Success Factor Specialist to join our team at Asia Peopleworks Inc. In this role, you will be responsible for providing analysis and resolutions to queries related to HR systems. Your tasks will include tracking cases, routing them to relevant experts, and escalating unresolved questions to the next level of support.

About Us
Asia Peopleworks Inc. is a dynamic organization that values excellence in service delivery. We are committed to creating a culture of continuous improvement and strive to provide exceptional experiences for our clients. If you are passionate about delivering high-quality services and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities
The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. Key responsibilities will include:
  • Providing analysis and resolutions to queries related to HR systems;
  • Tracking, routing, and redirecting cases to relevant SMEs using standard procedures and common sense;
  • Supporting projects and initiatives across the organization, such as data retention rules, annual performance management, and development initiatives;
  • Entering system configuration data into relevant systems and serving as a 2nd line of defense regarding data quality;
  • Supporting releases and scheduled system upgrades, and performing system acceptance testing;
  • Managing tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs);
  • Drafting user guides, project documentation, system configuration workbooks, UAT scripts, knowledge articles, etc. in written and visual formats;
  • Recommending procedure modifications or improvements as appropriate;
  • Contributing to a culture of service excellence and supporting continuous improvement;
  • Performing other duties as required.


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