Staffing Planner

ResponsibilitiesThe Workforce Capacity Planner is responsible for scheduling, monitoring staffing levels, and making adjustments to ensure optimal workforce utilization. This role requires analyzing, implementing, and overseeing workforce planning initiatives to meet both short-term and long-term goals.This position collaborates with business leaders,...

Job Overview:We're looking for a seasoned Workforce Management expert to create and implement efficient staffing models and schedules that meet business needs.Main Accountabilities:Create and maintain accurate and timely schedules.Develop and implement effective staffing plans to optimize resource utilization.Collaborate with teams to schedule training and...

Job DescriptionWe are seeking a talented Workforce Planner to support our contact center operations. As a key member of our team, you will be responsible for developing and implementing workforce plans to optimize resource allocation.Key Responsibilities:Forecast and analyze contact center transaction volumes, trends, and average handle times to determine...

Shopee is a leading e-commerce platform that is revolutionizing the way people shop online.About the JobWe are seeking a highly motivated Strategic Workforce Planner to join our team and help us achieve our business goals.Develop and implement workforce planning strategies to ensure optimal staffing levels and minimize costs.Collaborate with department heads...

We are seeking an experienced Capacity Planner to join our team at IntouchCX. In this role, you will play a critical part in ensuring the efficient management of our workforce and delivering exceptional customer experiences.Main Responsibilities:Workforce Allocation: Develop and implement strategies to optimize workforce allocation, ensuring that we have the...

We are seeking an accomplished finance expert to join Avanteph Staffing and Consultancy Inc.'s team as a senior financial planner.Job OverviewThe role involves overseeing the financial activities of our client, ensuring efficient financial planning, forecasting, and compliance with BIR regulations.Develop and implement financial strategies to drive business...

A highly experienced finance manager is needed to oversee the financial activities of Avanteph Staffing and Consultancy Inc.'s client.Job DescriptionThe successful candidate will be responsible for developing and managing financial forecasts, budgets, and financial plans to ensure the company's financial goals are met.Prepare accurate financial reports and...

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...

Role Overview:The Workforce Capacity Planner is responsible for scheduling, monitoring staffing levels, and making necessary adjustments. This role involves analyzing, implementing, and overseeing workforce planning initiatives to optimize and scale the workforce with both short-term and long-term plans. The planner collaborates with business leaders,...

Work Experience Requirements2+ years of hands-on experience in WFM in a BPO setting2+ years of using any WFM tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin / Impact 360, IEX, Genesys etc.Essential FunctionsManage the capacity planning process of the program and work together with the scheduler in creating schedules based on staff plans and make...