Digital CX Specialist

2 weeks ago


Manila, National Capital Region, Philippines TDCX Group Full time

Are you looking for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX Group, an award-winning and fast-growing company.

As a Digital CX Specialist, you will work with the world's most loved brands and be part of an awesome, diverse team. You will have the opportunity to engage in various activities and recognition programs, receive strong learning and development plans for your career growth, and enjoy a positive culture.

Top Reasons to work with TDCX Group:

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Flexible working arrangements

What is your mission?

  • Performs all channel monitoring to evaluate employee behavior and customer service performance and compliance with business laws and regulations
  • Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
  • Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients


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