Restaurant Operations Manager
2 days ago
Filinvest Group: Timberland Highlands Resort
Job Summary:
The Restaurant Manager is responsible for overseeing and directing all aspects of the outlet, achieving marketing, sales, profitability, and quality service goals, ensuring customer satisfaction and profitability.
Key Responsibilities:
- Customer Service: Establishes and communicates customer service objectives that support the Timberland Highlands Resort Mission and Vision.
- Service Quality: Monitors customer service levels and counsels employees on alternative methods of responding to customer requests.
- Employee Development: Provides staff with skills training to provide value-added service to customers.
- Employee Satisfaction: Develops and implements strategies to achieve Employee Satisfaction Index goals.
- Performance Management: Determines, communicates, and monitors achievement of standards of performance on a timely basis.
- Service Cycle: Monitors the service cycle and controls Captain's Orders.
- Food Presentation: Monitors the presentation of food products and reviews areas of concern with the Executive Chef.
- Cleanliness: Ensures that the restaurant is clean and ready for customers at all times.
- Customer Experience: Defines the level of customer experience for the restaurant and works daily to maintain and improve the service level.
Qualifications:
- Bachelor's degree in Hospitality Management
- 2 years of experience in a similar capacity
- At least 7 years of experience in the service industry
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