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Data Analysis Manager

2 weeks ago

Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

Job Summary:

We are seeking a highly skilled Data Analysis Manager to join our team at WNS Global Services, Inc. As a key member of our workforce management function, you will be responsible for analyzing and interpreting complex data sets to inform business decisions.

Key Responsibilities:

  • Manage various workforce management systems to optimize scheduling and performance
  • Analyze historical performance and real-time data to provide insights for leadership decision-making
  • Monitor adherence to ensure performance is within pre-set parameters and collaborate with supervisors to resolve schedule adherence issues
  • Compile and disseminate reports on volume, efficiency, production hours, and daily performance summaries
  • Coordinate with departments and centers daily on staffing levels and production efficiency maximization issues

Requirements:

  • Bachelor's Degree in a technical, engineering, scientific, or managerial discipline
  • At least 1 year of previous experience with data analysis
  • 2+ years of Workforce Management functions experience preferred
  • Amenable to work onsite in Eastwood, Quezon City
  • Able to work in shifting schedules
  • Good organizational and communication skills
  • Proficient in MS Office apps (MS Excel/Word/Power Point)