Sales Team Manager

6 days ago


Puerto Princesa City, Mimaropa, Philippines Helloconnect Full time

**Job Description:**

This role involves overseeing the daily operations of the sales contact center. Key responsibilities include:

  • Managing staff levels to meet outbound sales leads and ensuring sales conversions align with targets.
  • Coordinating leave requests four weeks in advance.
  • Maintaining agent break times, monitored and adjusted based on intra-day reporting.
  • Monitoring attendance, arrival times, and real-time status usage for individual agents.

Performance Management:

The successful candidate will play a crucial role in achieving and maintaining growth marketing and sales KPIs. This includes supervising agents to achieve individual and group targets, while focusing on personal performance and leading by example.

Key Responsibilities:

  • Holding daily huddles to discuss updates, performance, and motivate the team.
  • Shadowing agents for real-time feedback and coaching.
  • Assisting the Senior Lead and Sales Operations Manager in achieving KPIs and identifying areas of improvement.

Staff Recruitment, Planning & Development:

Key responsibilities include attending group interview sessions, ensuring accurate documentation, and being involved in the training and onboarding process of new agents.

Motivating and Retaining Staff / Leading by Example:

  • Creating a motivated and positive working culture within the team.
  • Providing feedback to the Senior Lead and Sales Operations Manager regarding areas of improvement.
  • Achieving 100% competency as a sales agent and demonstrating evidence of staying up-to-date with sales and support knowledge during critical periods.


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