Smooth Workflow Expert

Operations Coordinator

We're seeking a detail-oriented Operations Coordinator to support our media and publisher operations team. This role plays a critical part in maintaining accurate data, streamlined processes, and aligned teams.

Publisher Operations Support

• Contact Maintainer : Maintain and update publisher contact details for accuracy
• CRM Organizer : Consolidate duplicate publisher records or aliases in CRM systems
• Onboarding Assistant : Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification
• Launch Supporter : Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers
• Data Logger : Ensure publisher property information is correctly logged and up to date
• Benchmark Collector : Request and store benchmark stats for performance projections
• Test Tracker : Process test orders for new accounts and assist with troubleshooting as needed

Campaign & Asset Management

• Media Kit Collector : Request, review, and store publisher media kits and placement samples
• Creative QA Specialist : Ensure creatives match publisher specs and requirements
• Review Facilitator : Coordinate internal review, feedback, and approvals for placement comps
• Creative Librarian : Store client-approved creatives and keep live documentation current
• Link Builder : Generate and distribute tracking links, ensuring proper setup and communication
• Pixel Integrator : Request postback integrations, piggyback pixels, and manage testing workflows

Billing & Financial Coordination

• Finance Communicator : Liaise with finance teams to communicate billing terms and project details
• IO Checker : Ensure insertion orders are in place for all billing needs
• Billing Tracker : Monitor and log billing changes and opportunities in the project management system

Project & Process Management

• Data Integrity Lead : Maintain clean data in project management and CRM platforms
• Automation Watchdog : Monitor automations and troubleshoot any issues to keep workflows running efficiently
• Documentation Organizer : Maintain internal documentation, templates, and tracking logs
• Team Aligner : Support internal communications to ensure priorities are clear and processes are followed

Requirements

• Detail-Oriented : You double-check your work and keep systems tidy
• Highly Organized : You love structured environments and smooth workflows
• Problem-Solver : You spot issues early and offer smart, proactive solutions
• Clear Communicator : You know how to communicate across teams and escalate when needed
• Collaborative Team Player : You enjoy working with others and bringing order to cross-functional efforts
• Digital Media Familiarity : Experience in publisher operations, digital campaigns, or performance media is a plus
• Tracking Knowledge : Familiar with ad tracking systems, pixel integration, and performance metrics
• Financial Awareness : Understanding of basic billing processes and documentation like IOs
• Project Management Tools : Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred

Benefits

• 100% Work from Home
• Monthly Grocery Allowance
• Monthly Internet Allowance
• Monthly Electricity Allowance
• Personal Medical Insurance
• Personal Dental Insurance
• Paid Leaves
• Paid Holidays

About Us

We're passionate about connecting exceptional professionals with stable, global clients who value long-term relationships. We focus exclusively on long-term clients who value enduring partnerships, providing consistent opportunities to work on innovative projects with dynamic teams.

We don't just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you find your perfect fit, you're in it for the long haul. Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client.

We root for your growth and success every step of the way.

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