Service Excellence Specialist

15 hours ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

We are looking for a skilled Service Excellence Specialist to join our Neksjob team. As a Service Excellence Specialist, you will play a vital role in delivering exceptional customer service support while adhering to defined scope of work and service level agreements.

Responsibilities include addressing customer inquiries, concerns, and needs promptly, ensuring a high standard of call quality and quantitative performance. You will also provide effective solutions to customer issues, ensuring timely and satisfactory resolution.

To excel in this role, you must possess strong communication skills and a customer-oriented mindset. The ability to adapt to a dynamic and fast-paced work environment is essential. We welcome candidates who are willing to learn and develop customer service skills.

Requirements:

  • Strong communication skills
  • Customer-oriented mindset
  • Ability to adapt to a dynamic work environment


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