Incident Investigation Specialist

5 days ago


Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full time

Company Overview

Stealth Monitoring is a leading provider of video surveillance solutions. We are committed to delivering exceptional service and support to our clients.

Job Title: Quality Assurance Specialist (QAS)

The QAS is responsible for investigating incidents, identifying root causes, and developing corrective actions. The successful candidate will also assist in developing quality processes and procedures, as well as making recommendations for enhancements.

Key Responsibilities:

  1. Investigate missed incidents and customer complaints.
  2. Identify root causes, risks, trends, patterns, threats, and operational challenges.
  3. Analyze strategic plans and review Monitoring Center processes.
  4. Formulate recommendations to prevent further deviation from the standard process.
  5. Prepare and analyze internal and external quality reports.

Requirements

To be successful in this role, you will need to have a strong working knowledge of MS Office software, excellent communication skills, and the ability to manage priorities.

Benefits

  • Competitive salary.
  • Additional leave credits.
  • Annual performance-based salary increase.

About Stealth Monitoring

At Stealth Monitoring, we value our employees and offer a range of benefits and opportunities for growth and development.



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