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About mc2- ABXP
We are a dynamic organization seeking a highly skilled and motivated individual to join our team as a Call Center Agent.
Job Description:
As a key member of our customer service team, you will be responsible for handling incoming calls in a professional and courteous manner. Your primary objective will be to provide accurate information, resolve issues, and ensure customer satisfaction.
Responsibilities:
- Respond to customer inquiries in a timely and effective manner.
- Process requests and resolve issues in accordance with company policies and procedures.
- Maintain accurate records of interactions to ensure quality control and improvement.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in computer systems and CRM tools.
- Ability to handle high-stress situations calmly.
- High school diploma or equivalent; some roles may require previous customer service experience.
