Senior Account Lead

3 days ago


Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

In this role as Client Services Director, you will oversee the management of reporting KPIs and lead project delivery from ideation to execution.

You will liaison with clients and internal teams to ensure timely delivery of high-quality digital projects and campaigns.

About the Role:

The Account Delivery Specialist is responsible for managing project delivery, from ideation to execution, working with multiple internal and external teams.

  • Ensure client contact proactively supports team performance
  • Manage client expectations and deliverables
  • Mentor and guide team members for professional growth and development
  • Drive quality control and develop robust rationales for work presentation
  • Forecast and resource team requirements
  • Collaborate problem solving with team facilitation
  • Translate information about problems and solutions across the team
  • Identify new business opportunities and expand team responsibilities
  • Create and monitor KPIs for timely delivery of key objectives
  • Assume multiple roles for team success
  • Demonstrate strategic understanding of client brand and business priorities
  • Manage administrative tasks and ensure team timesheets are completed
  • Chair meetings and present work to senior client figures
  • Foster campaign effectiveness and inspire clear briefs
  • Proactively manage finances, audits, income changes, budgets, and resources


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