Visual Content Business Growth Specialist
4 days ago
Company Overview
Snappr Inc. is the largest on-demand marketplace for professional photography, connecting businesses with creatives worldwide. Our innovative platform enables rapid growth, scalability, and quality assurance.
We're driven by a team of entrepreneurs who redefine the photography industry daily. As a Customer Success Associate, you'll play a vital role in resolving complex customer problems and delivering exceptional experiences.
Job Responsibilities
- Support customers worldwide, ensuring seamless booking experiences.
- Answer questions about photoshoot processes and resolve scheduling issues.
- Collaborate with photographers to resolve disputes and deliver outstanding results.
- Take ownership of Snappr's growth and drive customer satisfaction.
Requirements
- Bilingual proficiency in written and spoken English.
- Experience in BPO or related fields (fresh graduates and career shifters welcome).
- Track and monitor CSAT scores, identifying trends and areas for improvement.
- Exceptional communication skills and teamwork.
- Passionate about growth and customer satisfaction.
Perks
- Competitive salary.
- Transportation allowance.
- Company-provided HMO.
- Daily meals.
- Company equity.
- Modern workspace in Ortigas CBD.
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