Visual Content Business Growth Specialist

4 days ago


Manila, National Capital Region, Philippines Snappr Inc. Full time

Company Overview

Snappr Inc. is the largest on-demand marketplace for professional photography, connecting businesses with creatives worldwide. Our innovative platform enables rapid growth, scalability, and quality assurance.

We're driven by a team of entrepreneurs who redefine the photography industry daily. As a Customer Success Associate, you'll play a vital role in resolving complex customer problems and delivering exceptional experiences.

Job Responsibilities

  • Support customers worldwide, ensuring seamless booking experiences.
  • Answer questions about photoshoot processes and resolve scheduling issues.
  • Collaborate with photographers to resolve disputes and deliver outstanding results.
  • Take ownership of Snappr's growth and drive customer satisfaction.

Requirements

  • Bilingual proficiency in written and spoken English.
  • Experience in BPO or related fields (fresh graduates and career shifters welcome).
  • Track and monitor CSAT scores, identifying trends and areas for improvement.
  • Exceptional communication skills and teamwork.
  • Passionate about growth and customer satisfaction.

Perks

  • Competitive salary.
  • Transportation allowance.
  • Company-provided HMO.
  • Daily meals.
  • Company equity.
  • Modern workspace in Ortigas CBD.


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