Contract Lifecycle Manager

5 days ago


Taguig, National Capital Region, Philippines Canon New Zealand Full time
About the Role

We are seeking a skilled Contracts Management Coordinator to contribute to the successful management of service/lease contracts at Canon New Zealand. This individual will be responsible for ensuring accurate and timely invoicing of revenue, working closely with stakeholders to maintain contracts, and delivering exceptional customer experiences.

Key Responsibilities
  • Drive business success by achieving agreed-upon SLAs and KPIs.
  • Prominently feature in customer interactions and respond to inquiries and issues within specified SLA timeframes.
  • Develop strong relationships with stakeholders to guarantee effective contract creation and administration.
  • Communicate effectively to convey complex information to both internal and external audiences.
  • Safeguard the accuracy and completeness of customer data for enhanced billing and management reporting.
  • Participate in cross-functional teams to address customer concerns and deliver premium services.
  • Verify and authorize orders accurately and within agreed SLA timelines.
  • Efficiently manage lease data through rollovers, terminations, and renewals.
Skills and Qualifications
  • Demonstrate comprehensive knowledge of products, solutions, and contracts to enhance service/lease revenue and customer satisfaction.
  • Acquire relevant experience in customer-centric roles, data entry, and analytical skills.
  • Hold a Bachelor's Degree in a business-related discipline and showcase effective communication and problem-solving abilities.
  • Develop strong organizational and planning skills to prioritize tasks and meet deadlines.
  • Implement high-quality standards and attention to detail to guarantee excellence in work delivery.
  • Showcase ability to interpret, manipulate, and utilize diverse complex data formats.


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